Refund policy

We want you to feel confident with your purchase. While we do not offer refunds for change of mind returns, we are happy to offer an exchange provided the item is returned within 14 days of the original purchase date.

To be eligible, the product must be unused, in its original condition and a valid receipt must be provided as proof of purchase. Return shipping costs are the responsibility of the customer, and all exchanges are subject to product availability.

If there is an error in your belt's sizing we will still accept a change of mind exchange. It is your responsibility however, to request this exchange within 14 days as the 'Faults and Warranty Policy' does not apply to this circumstance.

 

In accordance with Australian Consumer Law, if your item is found to have a major fault within the first month of purchase, you are entitled to a refund. After this period, we offer repairs or store credit under our six-month warranty (see below).

We are proud of the quality and craftsmanship of our leather goods and offer a six-month warranty on all items that covers product faults. This includes broken buckles or clips, loose threads, faulty stitching, or hardware issues. Our warranty does not cover natural wear and tear such as scratches, scuffs, fading, or softening of the leather, nor does it include torn or damaged leather resulting from misuse, accidents, or improper care.
To make a warranty claim, please contact us with your receipt and clear photographs of the fault and we can arrange a repair or issue a store credit where appropriate.